Viagogo was also facing legal action from the Competition and Markets Authority. Once you get to the ticket options, Viagogo inundates you with how many tickets are left, their prices and seating locations. The standard would require ticket resale websites to show the original face value of tickets and disclose the fact that the websites are not the original ticket sellers. The Federal Court found in April 2019 that Viagogo had long been making false or misleading representations and engaging in conduct that was likely to mislead the public. Do I need visa for leaving Terminal 1 to Terminal 4. They can't be trusted. We do not recommend fans to purchase from Viagogo until further notice. If you can obtain ticket, them ask for a refund from viagogo. I have bought two tickets to a concert in Denmark in August. What are the latest public transport fares in Madrid? Terrible customer service before during and after the event. We hope you'll join the conversation by posting to an open topic or starting a new one. Viagogo is a reseller/ticket shark. In late 2019, many Elton John fans who bought tickets on Viagogo were reportedly refused entry to his Adelaide show. Let us know or read more about fact checking at CHOICE. I'm afraid that eventually I'll get my money back but I'll have no tickets to the game.. Hi there! Ticket resellers gouging Australians with up to 900% markups. Some suggestions of rooftop bars with great views. Say I look at Atletico tickets: http://www.viagogo.co.uk/Sports-Tickets/Football/Spanish-Premier-League/Real-Madrid-FC-Tickets/E-761245. And we're hardly the only ones who have a gripe with the company. If you buy through Viagogo your ticket could be fake and you could be getting ripped off. Has anyone actually received the tickets they paid for from this Swiss fraudster? What these people are doing is illegal, and immoral. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. Continue your visit to www.tripadvisor.ca, buying real Madrid e-tickets with viagogo, Re: buying real Madrid e-tickets with viagogo, Get answers to your questions about Madrid. there are many, many servicaixa atms all over madrid. Two tickets for this December’s El Clasico, the grudge football match between Real Madrid and Barcelona, are currently listed for £196,155.94. Once you have found the event that you want to purchase tickets for, Viagogo have went a little too far with interactive features. Press question mark to learn the rest of the keyboard shortcuts, http://www.viagogo.co.uk/Sports-Tickets/Football/Spanish-Premier-League/Real-Madrid-FC-Tickets/E-761245, http://www.viagogo.co.uk/Sports-Tickets/Football/Spanish-Premier-League/Real-Madrid-FC-Tickets/E-676627. How can I take the Airport Shuttle Bus to the Center of Madrid? Got my tickets for Dortmund - Real last season via viagogo. CHOICE's Jonathan Brown shares tips for how to avoid being ripped off by dodgy ticket websites. It's crazy expensive but Reliable. What’s even worse than the high booking fees is Viagogo’s hidden fees. When the Guardian visited the office, Viagogo’s name did not appear on the foyer information board listing the building’s tenants. For example, a warning sign with text warning you of how many tickets are left, or how many people are viewing them. Unfortunately, the good stuff seems to stops here for Viagogo. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. Real Madrid 2020/21 Tickets Are On Sale! Viagogo is a reseller/ticket shark. Neymar Jr of Barcelona. better to buy them at ticketmaster so that you can print your ticket at home. Read more: "My wife was searching online for Elton John tickets as a gift for my parents and the first result that came up was Viagogo," Glenn tells us. Viagogo is currently one of the world’s largest ticket marketplace, and were one of the first ticket vendors to see major success online. They said if I didn't get my tickets by specified concert date they would give me my noney back. Unfortunately, many customers have noted that Viagogo have went back on their guarantee at points, leaving them high and dry. #viagogobignono, #Africa wake up! Real Madrid FC billetter - viagogo, verdens største billet markedsplads. A site that is scammed - Stay away!I was attempting to buy 2 Mark Knofler concerts in Copenhagen today. This means the advertised price looks cheap, but extra fees and charges get added at the last moment. A self guided tapas tours for barhoppers. This could be a tough call for many internet shoppers. To find out more, read our cookie policy. We made the case to Google Australia that Viagogo is still up to its old tricks. Hey @Viagogo. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-65074083', '');}, 'log_autolink_impression');Madrid, ticket master or caixa bank. Social media sites, however, are littered with angry customers complaining that they had been refused entry or had difficulty getting their money back. But the messaging – in small letters at the very top of the screen – is easy to miss. When buying your ticket, you are forced into a rather obnoxious queue for about ten minutes, all the while you are inundated with announcements about how many people are trying to get the ticket you are waiting to purchase. The price showed 2283 DKK so I thought that was great.However, after putting in the credit card info the price was pumped to over 6000 DKK because it did not show the ticket price correctly + the hidden fees. Yet we didn't see any mention on Viagogo that our tickets may be duds, and Viagogo refused to acknowledge to media in the recent Elton John case that the rejected tickets were fake. Thank you Johnny Koper. Never use this site for buying your tickets. The match will be on next Tuesday and today, Friday, I haven't received anything yet! regardless of which country you are from - RUSSIAN TICKET TOUTS - STAY AWAY. I'm having the same problem now heading to real vs schalke! These are just a few of the many Viagogo horror stories we've documented in our ongoing investigation of the Switzerland-based reseller. He'd been ripped off, and getting his money back from Viagogo was a months-long ordeal that took a toll on Dugald's mental and physical health. In what appears to be an all-encompassing reach for self-exoneration, the Google spokesperson tells us "we are not the regulator of secondary ticketing". In another case related to Elton John, a consumer, Glenn, got in touch with us to describe a typical Viagogo runaround. Real madrid has 3 official website-themself, ticketmaster and servicaixa (la caixa bank). It is great for getting tickets to high profile events, but you will be paying above face value for your tickets as a result. With that said, it would not take much for Viagogo to improve their customer support (and do away with the awful queue system) and be considered a reputable reseller. I bought some for Cliff Richard and they can just send a refund they say. So if you decide to go, then be respectful about it, and celebrate it when you're home. OK. Real Madrid FC Tickets US$ Recently Viewed ; Log In; Help Centre Sell Tickets; We're the world’s largest secondary marketplace for tickets to live events. It is 277 euros.I will never use this agent again buying tickets. (We were shopping for tickets in section 123. Four, if you pay by credit card and the tickets turn out to be fake, you may be able to ask your credit card company for a chargeback (ie, a refund). The Viagogo "service charge" alone was $512, but the most expensive ticket sold by the genuine Real Madrid partner was $442 – in total. with servicaixa you can collect your ticket at atm machines all over spain. But a spokesperson says the screenshots we sent, showing the lack of price transparency, the last-minute change of currency on prices and the pressure-selling approach, didn't constitute a violation of its rules. The best bet is to go to ticketmaster, buy your ticket and print them at home. There are general sections listed, but no actual seat #'s and rows. TravelGenio delay my refund for 3 months!!! And the original face value of our tickets was nowhere to be found on the site. Overall, this is a dirty tactic to employ, and does not create a well-priced or trustworthy service. Although they are still the biggest, they have arguably lost the title of best. So Viagogo remind us, at every possible opportunity, just how scarce the tickets that you’re looking at are. It's not that common to "dress up", just don't wear any Real Madrid merchandise. Prices are set by sellers and may be below or above face value.". Platea - Restaurants Open Every Day of the Year. They have sent me a message including, for the first time, a phone number. Completely unacceptable, ripped off - Never again! With more than 60 websites tailored to different regions all over the world, Viagogo has become a globally available brand in the span of a decade. Safe ticket buying if you're going to a gig or sporting event. In March 2017, we referred Viagogo to the ACCC and later handed it a Shonky Award. But when we recently shopped for tickets, we found Viagogo is still up to some of its old tricks. Read more: I'll buy them from the Real (ta && ta.queueForLoad ? The best bet is to go to ticketmaster, buy your ticket and print them at home. The Google spokesperson says Viagogo is now "making clear that tickets subject to resale restrictions may not provide access to the event, ceasing advertising tickets for resale where resale is legitimately prohibited, and ceasing claiming that tickets are valid when organisers and event promoters find them invalid". And does an e-ticket to a football game makes sense? The official website will usually direct you to the authorised ticket seller. ", Viagogo now says on its landing pages: "We're the world's largest secondary marketplace for tickets to live events. Our findings are backed up by our sister organisation in New Zealand, Consumer NZ, which recently did a similar investigation and advises New Zealanders to avoid the site. Viagogo is undeniably a huge marketplace for tickets to some of the most popular events across the globe. With that said, if something does go wrong then you have to once again rely on their problematic ‘guarantee’. This topic has been closed to new posts due to inactivity. You will be completely unaware of these ‘handling’ fees until the checkout stage, so if you aren’t looking you might just miss it. They are essentially ticket touts - buying up tickets from other ticket outlets and reselling them at a huge premium. Payed double for a ticket to Maroon 5 in Aalborg. drawing in customers with a headline price and then dripping in additional fees during the booking process – also known as 'drip pricing'. Facebook Twitter Pinterest Neymar Jr of Barcelona. To share your thoughts or ask a question, visit the CHOICE Community forum. Do Not Buy your tickets thru VIAGOGO! In August 2017, the ACCC announced it was taking Viagogo to court. Never received tickets for download.Pursued it on their website, and got a standard answer of just having to wait.Today, travelling to London for this consert tomorrow, I called the help center. Its investors include tennis power couple Steffi Graf and Andre Agassi, Bernard Arnault, chief executive of luxury brand LVMH, and financier Jacob Rothschild. Do Not Buy your tickets thru VIAGOGO! This is something that really condemns Viagogo at the moment, because it is hard to trust a company that is not safe or reliable. We bought ticket for the game Barcelona vs Atletico Madrid. However, since it moved from the UK to Switzerland in 2012 its financial accounts are private. Ready to live an artistic and sensory experience? It would also take a commission from the seller, typically about 15% of the ticket price. Answer 1 of 9: Hi, I'm traveling to Madrid, and ordered a month ahead tickets for the real Madrid champions league match against Liverpool . They excused, and told me they would secure download of tickets immediately.Then, very quickly, i got an e-mail informing me that the concert was rescheduled to July!No refund since the concert was not cancelled!! When it hits zero, your chance to see your favourite band or sporting event may have come to an end – at least that's what you could reasonably assume. Real Madrid FC tickets - viagogo, world's largest ticket marketplace. The wife will go bonkers... More like 0 stars. Viagogo pays search engines like Google to appear at the top of search results for major events. How did you handle this situation? Being able to rely on your ticket vendor when something goes wrong is a really important part of what separates the good from the bad. You will pay NT$9225. What can I see at the Mercado de San Miguel? They could not promise tickets or even tell us where the seats were located in the venue.". Real madrid has 3 official website-themself, ticketmaster and servicaixa (la caixa bank). Viagogo is the brainchild of American tech guru Eric Baker, 43, who also co-founded ticketing website StubHub before selling it to eBay for $310m in a deal believed to have made him more than $30m. While the firm offers some tickets at face value, it has become notorious for wildly inflated prices for some sought-after events, Last modified on Tue 28 Nov 2017 09.19 EST. NEVER buy tickets through Viagogo! Two tickets for this December’s El Clasico, the grudge football match between Real Madrid and Barcelona, are currently listed for £196,155.94. But the event is in 5 days from now, and all I get is blurry answers from the viagogo staff that they cover me and bla bla.. Did anybody purchase an eticket for real madrid's games before? Did you get your tickets on time for the game?? How much days before the match do they issue their tickets ? Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. You can use their search bars, change regional and currency settings with their easy to use settings, found in the bottom-left of their website. This is definitely something to consider before using Viagogo. there are 3 official websites - real madrid website, ticketmaster, servicaixa (caixa bank). Scammers! We remove posts that do not follow our posting guidelines, and we reserve the right to remove any post for any reason. Hello Avivsag, I am buying tickets for a Real (ta && ta.queueForLoad ? Although legitimate, does not always have tickets to sell. Good luck and i hope you get your ticket to the game. They also offer e-tickets for an easy delivery method, all but guaranteeing that you will get your tickets on time. I have no dealing with them, so i don't know their refund policy. Just as before, when you make a ticket selection, the clock starts ticking. Viagogo has grown rapidly, exploiting huge demand for live events by providing a marketplace for people to resell tickets – often at a hefty mark-up – and taking a commission. This feels quite invasive, and Viagogo really don’t need to include this feature in such a brash way. Best Sports & Events Ticket Sites Reviews, Available globally with regional websites. So the overall value of the tickets are governed by the marketplace that they are being sold on. You may also have extra rights in your state or territory. South Australia's commissioner for consumer affairs, Dini Soulio, went on record to advise consumers to avoid using Viagogo. If you buy anywhere else they are too expensive. Two tickets for this December’s El Clasico, the grudge football match between Real Madrid and Barcelona, are currently listed for £196,155.94. I am afraid it is a fraudster company! Genuine tickets had not been available eight months before the match, when Docherty bought his fake tickets on Viagogo. the event has been cancelled for a long time due to corona. ), And although the price was shown in Australian dollars during the first two steps, on the final screen with the final price we were informed: "This is an approximate conversion. I Paid more than double - TOTAL RIPOFF - They LIE and tell you that there are a few tickets left, use countdowns and tactics that dont give you the chance to check out what's happening - when the bill arrives they have added a very large booking fee, and the receipt is in russian rubles! Find out more about fact-checking at CHOICE. You can read reviews about our recommended ticket marketplaces here: Best ticket sites. After this incident I've filed a Police case against them. The switcheroo could mean a currency conversion fee from your bank. You being looted by another Eurpean based company. I spent $800 on Celine Dione tickets. ", "I only became aware when looking at our credit card transactions – $1500 for two tickets. Missed event because of viagogo. My receipts came and showed I was charged $1300. How can I get the VAT refund at the Madrid Airport? For two tickets for a show worth in total 80€ I ended up paying 255€. Unlike other vendors out there, Viagogo are a much less accountable should anything go wrong with a transaction on their platform. Thankfully, Viagogo has a thriving marketplace that allows for some relatively competitive prices on their tickets. So far, sites such as Viagogo have avoided a legal crackdown, although regulators are understood to be considering a full-blown investigations into secondary ticketing. The just give the standard reply to have patience. I'm starting to feel like you know you ripped me off and don't want to talk to me. Viagogo may have toned down its pressure selling tactics, but it hasn't exactly changed its ways. How did you manage that situation? This is robbing by daylight here. This makes Viagogo a great option if you are trying to buy internationally from countries such as Australia, Hong Kong or Singapore. People tend to have a few concerns about the safety of using ticket vendors. They said if I didn't get my tickets by specified concert date they would give me my noney back. !This is totally unacceptable. more. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. How much does the taxi cost from the airport to my hotel? The website says this fee is “what allows us to provide you with our great service”. More like the well-compensated enabler of a dodgy platform for ticket scalping, it seems. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. The ACCC has also advised consumers to steer clear of Viagogo. If you need to buy second-hand, know the risks. Viagogo faces legal action for advertising tickets not yet on sale. please note viagogo is a reseller of tickets. We compare only safe & secure primary and secondary marketplaces. Despite a great marketplace, Viagogo tack on an incredibly high booking fee – or in other words, their cut for the service they provide – to their tickets. Pop-ups, notifications in giant red letters and queueing systems to keep you waiting have all been implemented to convince you to buy from them. This is the version of our website addressed to speakers of English in the United States. Better business bureau worthy. Despite a Federal Court ruling against Viagogo in April 2019 for making false or misleading claims and engaging in misleading conduct, Viagogo is clearly still not doing enough to prevent scam artists from using its site to swindle consumers. Genuine tickets had not been available eight months before the match, when Docherty bought his fake tickets on Viagogo. We at CHOICE acknowledge the Gadigal people, the traditional custodians of this land on which we work, and pay our respects to the First Nations people of this country. If I was to get "Lateral Alta" tickets, I'd have no idea if I would be at the 6 yard box or the halfway line... does Getafe have open seating or something? Meanwhile, the federal government recently released a consultation paper proposing a new Information Standard for ticket resellers. I purchased 2 tickets that were $450/per ticket. I complained and never heard back from their customer service. Is there a list of the "must-sees" in Madrid and their locations? "After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. Toledo and Segovia Tour with Alcazar Entrance from Madrid, 4-Day Guided Tour Andalusia and Toledo from Madrid, http://www.tripadvisor.com/pages/forums_posting_guidelines.html. I was charged €243.41 for two tickets of face value €60 each: 102% mark-up.I won't use them again. Do NOT BOOK TICKETS THRU VIAGOGO! If I learned anything from r/soccer this year, it's that even old ladies in wheelchairs will get their asses kicked for cheering for the away team. Viagogo charged me a huge portion of the ticket price without any way of challenging that. They got me missing the event due to bad communication let alone the significant amount of money I spend for the unique rugby match during these 6 nations.Would never buy tickets ever from them again. In short – we don’t want to lose out on something that we will like, such as popular football tickets. I have no dealing with them, so i don't know their refund policy. Does anybody has any experience of this? For at finde ud af mere, læs vores cookie politik . © 2020 Trustpilot, Inc. All rights reserved. There are many ticket reselling platforms out there, most of them with guarantees and some form of customer support, but they have varying levels of quality. Once you have found the event that you want to purchase tickets for, Viagogo have went a little too far with interactive features. Where are some Spanish cuisine restaurants? I contacted Viagogo, seeking a refund for their deceptive practices in checkout and misrepresentations, without success. A fundraising effort in 2009 valued the company at $300m but it is believed to have grown significantly since. If you search for the tickets and the website has the word Viagogo in the URL, do not buy. Stay away from this scam site unfortunately didn't payed enough attention but therefore paid at least double the normal price for the worst available tickets. I will get this bs shut down. Welcome to Football Ticket Net - your ultimate source for all Real Madrid soccer tickets which includes superb premium and cheap tickets to all Real Madrid home and away matches including El Clasico tickets with great seats. VIAGOGO is a sham. cheapest way to get to Seville from Madrid...train or bus. Stolen money from me, over £200 for tickets I've sold and they're refusing to pay me. We care about accuracy. Real Madrid FC εισιτήρια - viagogo, η μεγαλύτερη αγορά εισιτηρίων στον κόσμο. As a resale aggregator, prices may be higher than face value. Viagogo don’t force you to register before using their service, which is a great timesaver if you don’t intend to use Viagogo often. Also, don't cheer for Real Madrid, and don't celebrate goals etc. NEVER USE VIAGOGO. What should I know if I arrive at Terminal 4s? Try to Google it, they have shit reviews and horror stories everywhere. Reserved tickets for Lea Salonga in London 27 Feb. Have confirmed reservation. Since their creation in 2006, Viagogo has expanded into 160 countries and established several lucrative partnerships with ticket vendors for live music, events and sports. Also, if the name of the band or performers appears in a black box on that same website, followed by the word tickets, do not buy. That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. The ticket reseller Viagogo was kicked off Google in July 2019 for all kinds of good reasons. "Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us," the spokesperson says. As a result of this, their ‘guarantee’ should definitely be taken with a pinch of salt. Terrible! I bought tix from viagogo for the Champions League final this year to see us bring home La Decima, I was nervous but it worked like a charm. r/realmadrid: The House of Real Madrid on Reddit. Viagogo has followed the industry trend and beefed up their security online to maintain a safe platform for users. Genuine tickets had not been available eight months before the match, when Docherty bought his fake tickets on Viagogo. Do NOT BOOK TICKETS THRU VIAGOGO… I can not advise you on what to do. With that said, Viagogo need to take a cut as well – and they can be quite greedy. Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us. The message from Viagogo is "please note these tickets may not be available again if you abandon them''. @viagogo I bought 2 £95 tickets, the invoice said it was a £110 ticket.
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